General Terms & Conditions

Orders
All orders and correspondence should be adressed to PANORAMA TOURS & TRAVEL GMBH, SCHRANNENGASSE 2, A-5020 SALZBURG, AUSTRIA

Vouchers
In order to secure best possible service, please send your orders as early as possible, always accompanied by duplicate vouchers. All vouchers should be marked with: PANORAMA TOURS & TRAVEL GMBH.

Hotel reservations
Hotel reservations are accepted for individual travellers and for groups of all sizes. Rates are alway net.

Booking fee
Per order a booking fee of EURO 19,00 for FITs and EURO 38,00 for groups will be charged. Not refundable in case of cancellation; phone, cable and mail expenses in addition. No booking fee for sightseeing & private tours.

Cancellation of group tours
Cancellation limit for groups in general 8 weeks if not otherwise stated. Booking fee will be retained to cover our expenses.

Cancellation of FIT bookings
Any costs arising will be charged.

Cancellation of tickets
Tickets (opera. theatre, concerts) and seat reservations (train, boat) once ordered are not refundable.

Liability
In all travel arrangements we act as agents only for the owners or contractors, providing means of transportation or other tourist services, we therefore do not assume liability in case of accidents, loss, delays or interferences with the tour by force majeure or other events not engaging our responsibility, especially with regard to programs and schedules.

Business responsibility
Section Travel Agency

Payment
Unless a special arrangement has been made in writing, any services or arrangments requested must be paid for in advance, by bankers draft on an Austrian bank in our favour readily available from any major bank in Euros. Payment must have reached us at least by the cancellation limit. Personal cheques will not be accepted.

Rates
Are quoted in EURO: all rates listed are based on present price conditions in Austria and are subject to alteration without notice.

Jurisdiction
Salzburg, FN 5149, ATU 33846309, DVR 0787396

Bankers
Bank Austria Salzburg/BLZ 20151/Account number 438118507. Creditanstalt Bankverein Salzburg/BLZ 11950/Account number 09965530000